PRIVACY POLICY

a. Purpose and Scope of Data Collection

The primary data collected on the website pleasanter.vn includes: name, email, phone number, customer address, etc. This information is required when registering for services and for pleasanter.vn to contact and confirm assistance requests, ensuring consumer rights.

Customers will be responsible for the security and retention of all service usage activities in their email box. In addition, customers are responsible for promptly notifying the website pleasanter.vn regarding unauthorized use, abuse, breach of security, retention of contact information for third parties for appropriate action.

b. Scope of Data Usage

The company uses customer-provided information to:

• Provide services to buyers,
• Deliver goods to the specified address,
• Send marketing/promotional emails for our products,
• Notify customers of new product models and activities,
• Contact and resolve issues with customers in specific cases,
• Only use customer information for transaction-related confirmations at pleasanter.vn,
• Comply with requests from judicial authorities, such as the prosecution office, court, or police, regarding any legal violations

c. Data Retention Period

User’s personal data will be stored throughout the cooperation process between pleasanter.vn and customers. Data will only be destroyed when the customer completely terminates all transactions with pleasanter.vn and there is a request to cancel the storage of contact information from the customer.

In case the user wants to delete all information about the account, please contact us at the address in section d.

d. People or organizations that may have access to personal information:

Subjects who have access to customers’ personal information/ Customers are in one of the following cases:

• CODLUCK TECHNOLOGY AND SERVICES JOINT STOCK COMPANY
• Partners who have signed contracts to perform a part of the services provided by CODLUCK TECHNOLOGY AND SERVICES JOINT STOCK COMPANY . These partners will receive information according to the contract agreement (maybe part or all of the information depending on the terms of the contract) to support users using the services provided by the Company.
• When requested by state agencies, the Company provides user information to serve the investigation process.
• The buyer and seller have a dispute and request the Company to act as the mediator.

e. Contact for Data Collection and Management

• CODLUCK TECHNOLOGY AND SERVICES JOINT STOCK COMPANY
• Address: No. 4, Alley 15, Lane 105 Doan Ke Thien, Mai Dich Ward, Cau Giay District, Hanoi City, Vietnam
• Email: info@codluck.com – Hotline: 0919.009.589

If the customer believes that we have provided his/her information to a third party without his/her consent, the customer has the right to complain to us at the above address. Our company is obliged to resolve issues related to the security of customer information when considering the evidence provided by the user to be well-founded.

f. Means for Access and Edit of Personal Data.

Customers have the right to check, update, correct, or delete their personal information by sending update requests to: info@codluck.com.

We will provide technical support to users who submit such requests.

g. Commitment to protect customer personal information

Pleasanter.vn is committed to absolute confidentiality of customer information per its privacy protection policy. Collection and use of customer information are conducted only with consent, except where required by law.

• Information is not transferred, provided, or disclosed to third parties without customer consent.
• Limited information, such as name, address, and phone number, will be shared with delivery services as needed.
• In the event of a data breach, pleasanter.vn will promptly inform relevant authorities and customers.

Pleasanter.vn management requires customers to provide complete and accurate personal data, including full name, contact address, email, ID number, and phone number. Management is not responsible for complaints regarding customer rights if the initial registration information is found to be inaccurate.

h. Security of Payment Information

User payment information is only used for the purpose of processing service registration transactions through the website pleasanter.vn.

For online payment activities, our Company will not store information related to payment cards, personal information about the payer and other information related to the payment process (the payment process will be carried out on the website/application – the system of the third party). Our Company will only receive information about successful or unsuccessful payments for transactions arising on our website/application from the payment service provider through the system of the partner we are connected to.

The information provided by online payment users to create during the payment process will be kept confidential by a third party (ie the online payment solution provider – our Partner). (Please refer to the information about the privacy policy published on the partner’s website/application system)

i. Customer Complaint Resolution Mechanism

At pleasanter.vn, we prioritize the protection of your personal data. Pleasanter.vn ensures your information will not be shared, sold, or rented to any other party. We commit to using your data for:

• Improving customer service quality,
• Resolving disputes or complaints,
• Complying with law enforcement requests.

For concerns regarding data misuse, please contact info@codluck.com or Hotline: 0919.009.589 to submit complaints. The company will respond to customer feedback within 3-7 business days.